Frequently asked
Everything you might be wondering.
Starting therapy brings up a lot of questions — here are the ones we hear most. Still unsure? Reach out any time.
How do I get started?
All of our therapists offer a free 15-minute consultation — a relaxed chance to ask questions, share a little about what you'd like to work through, and get a felt sense of whether it's a good fit. When you're choosing a therapist, it can help to think about a few things: location, therapy type, area of expertise, insurance coverage, and cost. We'd gently encourage you to read through the therapist bios too, to see who resonates with you — and if you'd like a hand finding the right match, we're always happy to help.
How long are sessions, and how often do we meet?
Sessions are 60 minutes. Many people find that meeting weekly at the beginning helps build trust and momentum, but there's no one-size-fits-all — we'll settle into a rhythm together that suits your goals, your schedule, your budget, and the kind of therapy that feels right for you.
Is it covered by OHIP or private insurance?
Our practice is private, so sessions aren't covered by OHIP. The good news is that many workplace benefit plans cover some or all of the cost of seeing a Registered Social Worker or Registered Psychotherapist — though coverage does vary, so it's worth a quick check with your insurer. We'll always provide receipts for reimbursement, and we're happy to help you figure out where you stand.
How long will I be in therapy?
There's no set timeline — how long therapy takes really depends on you: what you're working through, the kind of therapy that fits, and the relationship we build along the way. We'll revisit your progress and goals together as we go, and you're always in the driver's seat.
What is the difference between a Registered Psychotherapist and a Registered Social Worker?
Both are qualified to provide counselling and psychotherapy — the main difference is their training and governing college. Registered Social Workers are registered with the OCSWSSW and hold master's degrees in social work, while Registered Psychotherapists are registered with the College of Registered Psychotherapists of Ontario (CRPO) and come from a range of educational backgrounds. What matters most is finding someone you feel genuinely comfortable with.
How does confidentiality work?
What you share with us stays private. We'll only ever disclose information with your consent, or in the rare situations where the law requires it — such as an imminent risk of serious harm, suspected child abuse, a court order, an authorized investigation, or a need to reach your emergency contact. We'll always walk you through how confidentiality works so you know exactly what to expect.
What is your theoretical orientation?
We lean into a holistic, trauma-informed way of working. Our therapists draw on many different traditions and techniques, gently weaving together whatever best supports you — always with your safety and our relationship at the very centre.
What is evidence-based therapy?
It simply means our work is guided by up-to-date research on what genuinely helps, paired with real clinical experience. The approaches we use — like EMDR, EFT, CBT, IFS, and ACT — are all well-researched, evidence-based treatments, chosen thoughtfully to fit you and where you are.